Quick to Respond
"I've been with Total Server Solutions using their dedicated servers and their server management solution and have NEVER had a bit of trouble with them. Support is always quick to respond if I ever need them. They've been very accomidating, provide recommendations, and have kept my servers and sites up flawlessly over the years. I highly recommend them!"
Terrific to Work With
"We are using TSS for about 7 to 8 years now. Gary and his people are terrific to work with, always willing to help, especially Kurt, really appreciate his guidance with our internal infrastructure. We know he does not have to assist us with that so his advice is invaluable. Look forward to many more years of growing with TSS."
"We've been using TSS for almost 3 years. They are not inexpensive, however we've only experienced excellent performance, great uptime and stellar support. Not everything is perfect, but when we have an issue they are very quick to respond and fix it. Thank you TSS!"
Smart & Knowledgeable
"What sets TSS apart from their competitors is their support. Every representative I've spoken to is smart and knowledgeable. What I love about them is they're all straight shooters. There's never any BS with them. The 24/7 support with insanely fast response times is second to none. I would recommend TSS to anyone looking to host somewhere, from small business shared hosting, to corporate enterprise level environments. They're simply incredible."
"As an e-commerce developer, I need a solid, reliable company to recommend to my clients, as well as my own hosting needs. I've been with TSS both for my own sites and my clients' sites now for over 10 years, and I wouldn't recommend anyone else. Their support is second to none, and there have only been a few server issues in the entire time I've been with them. They were all handled quickly and communicated effectively throughout the process. In short, there is no better host in the business, both for reliability and customer service."
TSS is the Best of the Best
"A few years ago, I switched to Total Server Solutions after a bad experience with another server management company. In a few words, I can't really express the unbelievable differences in service, but let me try by using my latest ticket as an example. It's Thanksgiving morning and I sent in a ticket about a new permissions issue. TSS is looking at the ticket in 2 minutes and resolves in another few minutes. No back and forth, no time difference problems, no trouble understanding the issue, you tell them your problem and it gets fixed quickly, efficiently, anytime, and in my case every single time."
Excellent and firendly service
"TSS have provided an impressive level of service over many years and I would not hesitate to recommend them. I especially appreciate the quick response times and friendly staff, who are always happy to answer questions. "
TSS to the rescue
"After a sudden hw failure we needed help migrating to a new server and couldn't do this ourselves. TSS smoothly helped us migrate from the almost dead server and got all the sites up and running on the new server. They respond to tickets lightning fast."
Fast, Reliable, and Professional
"I desperately needed server optimization for my site, and opened a request with Total Solutions on a Sunday morning. Within minutes, their staff was already making improvements. As of now, my site sees minimum traffic but will be hosting a Facebook application soon and I needed to make sure my server could handle an influx of traffic. Total Solutions optimized the server for this need as well as advised me on other measures I can take for even better results. Everything is now running so much faster, and all of this was within one day! I'll definitely be back for any future needs I may have. "
Emergency response at 1am PST
"My apache was pinned and I had no idea what was causing it. I searched google and found lots of companies but not many with any references. I found a couple good references for Total Server Solutions so hit up their chatroom on their website. Within 10 minutes someone was on my server checking through everything. It turned out to be APC not working correctly after a yum update and causing high cpu load. They made a few extra tweaks to my config to improve performance as well. Overall I am very happy with the speed and professionalism of this company. I hate handing over my root pass to any company but these guys did a great job and I will use them again if there is ever any problems I can't fix myself. I was dealing with Mauro Molina."
Better than you can anticipate.
"Even reading a bunch of positive reviews about Total Server Solutions you always skeptical about the real service you can actually get from any entity, but it's not the case with this company. Kai, the guy who set my server up, demonstrates the highest level of professionalism, knowledge and patientce to all my requests. Go TSS Go!!!"
Quick and Efficient
"We came across this company whay-back through recommendations in the old "The Planet" forums where one of the owners was a active member (Eth00). We've used this company a couple of times now on a ad-hoc basis and had only good experience from several of their support staff. The response time is incredible and they always found a solution. What I really like is the regular ticket updates to keep customers constantly in the loop."
TSS Powers X-Payments
"Instead of describing some certain technical issue or case where TSS helped me I will write about the whole partnership I am very happy with. Total Server Solutions infrastructure is the backbone of hosted X-Payments service - PCI compliant credit card processing for merchants running a store based on X-Cart, Magento or other shopping cart platforms. It also supports saving credit cards in a PCI compliant way. Without TSS X-Payments wouldn’t be so successful as it is now.
X-Payments powers checkouts of thousands of online shops in the USA, Canada, UK and Australia. It is important to have the payment system working 100% of the time as there is no single merchant who wants any downtime of their web shop checkout. Total Server Solutions provides almost 100% uptime for X-Payments hosted service (you can check it at http://stats.pingdom.com/u6wk2d1clyko/893399 for X-Payments servers), fast server response and fast page load time for all major regions of the world, protects vital data (credit cards) of our customers and customers of our customers.Total Server Solutions renders unparalleled support service for us.
If I ever need to launch a new hosted service for ecommerce merchants located everywhere in the world I would definitely consider TSS first."
-Alex Mulin - X-Payments